Policies

Reservation Terms and Conditions and Guest License Agreement

A Completed Guest License Agreement is required within 24 hours to confirm your reservation. Once confirmed, reservation is subject to all cancellation fees. The deposit equal to half of your stay is due upon booking. Review and acceptance of the Guest License Agreement is required before a confirmation will be issued.

A valid Driver’s License is required at check-in matching the name on the reservation and all other cardholders/persons paying. Guests must be 21 years of age, unless accompanied by a parent. No one under the age of 21 will be allowed to check-in for other family members.

Rates and Payments
Rates are quoted on a nightly basis and include the room rate, fees, and taxes (Gross Receipts Tax and Lodger’s Tax). Cleaning fees are included in our room rate. A Guest Services Fee of 5% of gross lodging cost is included in the total of your reservation. Rates are subject to change until reservation is made. All payments must be made by credit card. We accept all major credit cards. Cash and checks are not accepted. A charge of 50% of the reservation total will be due at the time of booking. The remaining balance will be charged automatically to the card on file on the day of arrival.  Please contact us BEFORE your arrival date to make any changes to the payment information.  For Christmas/New Year Holiday, final payment will be due 30 days prior to arrival. Any Holiday reservations made within 30 days of arrival will pay the full balance at the time of booking.

Cancellations
General reservations have a 14-day cancellation policy. If you cancel your reservation before 14 days prior to the scheduled day of arrival, you will be charged a $50 plus tax cancellation fee and refunded the remaining deposit. If cancelled within 14 days of arrival, you will forfeit your deposit.
Holidays, special event weekends, and reservations longer than 7 nights have a 30-day cancellation policy. If you cancel before 30 days prior to the scheduled arrival date, you will be charged a $75 plus tax administration fee and remaining deposit will be refunded. Final payment for Christmas/ New Year Holiday reservations is due 30 days prior to arrival and is not refundable or transferrable for any reason once paid in full. Story Book Cabins strongly recommends obtaining travel insurance for holiday reservations. There are no refunds for early departures. No-shows will be charged the full cost of the reservation. It is the guest’s responsibility to check weather conditions and fire restrictions for our area. Refunds will not be given for adverse weather, illness, random acts of nature, or any other reasons.

Check-in
Check-in time begins at 3:00 PM Mountain Time. We are unable to allow early arrivals. Please do not plan on an early arrival, as we may not be able to accommodate due to housekeeping and maintenance schedules. During the Christmas/New Year Holiday Season, check-in begins at 4:00 PM. If you will be arriving after 6:00 PM, please call our office to discuss late check-in procedures. Please notify the office right away of any maintenance or housekeeping concerns so that we may tend to those promptly without disruption to your stay. Guest will be charged a minimum of $25 for lost keys.

Check-out
Guests must check-out and return keys to the office no later than 10:00 AM (Mountain Time) on your day of departure. A later check-out time MAY be arranged with the office for an additional fee ONLY IF there is no guest scheduled to check in to the property on the same day. Late check out must be arranged in advance with our office. Unapproved late check outs may be subject to fees up to one night’s rent and potential removal of belongings from the property after reasonable attempts have been made to notify you of unapproved late check-out. There are no refunds for early departures.

Cleaning/ Housekeeping
Nightly room rates include standard cleaning upon departure and accounts for normal use of the property. The property shall be in the same condition upon departure as at check-in. All dishes must be washed and put away and all trash must be put in designated dumpster facilities upon leaving the cabin. There will be a minimum $50 fee for unwashed dishes, trash left in or around cabin, furniture moved or rearranged, stained carpets/furniture, or excessive staining/soiling of towels or bed linens.

Hot Tub/Spa
All guests are cautioned that THEY USE THE HOT TUB AT THEIR OWN RISK. Bottles and glass objects are not permitted in the hot tubs at any time. Lotions, bubbles, and oils are not permitted. Hot tub cover must be replaced when not in use to keep the spa clean and the motor functioning properly. All children under 12 years of age must be accompanied by an adult while using the hot tub. Story Book Cabins maintenances all hot tubs on the day of arrival and departure. If hot tub must be cleaned and/or drained because of misuse (alcohol, dirt, debris from careless use, damages, etc.) you will be charged a minimum fee of $75.

Damages
Guest must immediately notify Story Book Cabins of fire or other damages to the property. Rates are for normal wear and additional charges will be applied for abuse, damage, or theft to the property or personal property.

Smoking
All of our cabins are NON-SMOKING properties. Smoking is prohibited inside the cabins. Smoking may be permitted on the decks or porches outside. There are times when the Village of Ruidoso Ordinance prohibits smoking outdoors due to fire danger. Please check with the office or The Village of Ruidoso for current conditions and ordinances. A fee up to $500 will be charged for smoking inside the cabin.

No Pets
We do not allow pets in any of our cabins or on the property. Visitors from other properties may NOT bring pets to be on the porch or in the yard. Guest will be charged a minimum $500 fee for ignoring this policy. Service animals are permitted and SBC must be informed of service animal at time of booking. Emotional support and comfort pets are not considered service animals per the Americans with Disabilities Act (ADA). Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Service animals must be leashed or harnessed while on the property, under the handler’s control at all times, and may not be left in the cabin unattended.

Additional Guests
You must state the number of guests (adults, children, and infants combined) when making reservations. Our cabins are permitted through the Village of Ruidoso for a certain number of maximum occupants AT ALL TIMES. Should the number of occupants increase, you must contact our office to determine if the cabin will allow for the changes or if other accommodations need to be arranged. If you arrive with more people than the maximum occupancy allows, a larger cabin or an additional cabin will need to be rented at the established rate. If no larger accommodations are available, guests will not be permitted to stay and the deposit amount already paid will be forfeited.

Parking, Motor Vehicles, and Trailers
Vehicles shall be parked only in designated parking areas. Parking is limited in the Upper Canyon area. Each property is permitted for a maximum number of vehicles and additional vehicles may not be permitted. Additional parking may be available with the office, but arrangements must be made prior to arrival. All commercial vehicles and RV’s of any kind are prohibited from parking on any portion of the property. If you are traveling with a trailer, please contact our office to verify allowance for parking.

Alterations
No alteration or additions to the property shall be made by any guest. This includes rearranging furniture in the cabin or displacing items assigned to that specific cabin. If housekeeping staff must move furniture back to its proper place, you will be charged a minimum $50 additional fee.

Lock-Outs
Some of our properties have housekeeping areas locked off to guest access. If any of these locks or access points are tampered with, guests will be charged an additional fee.

Refuse/ Trash
All refuse/trash must be put in secured plastic bags and placed in the near-by dumpster facilities. If refuse is left in the unit, you will be charged a minimum $50 additional cleaning fee.

Quiet Enjoyment
Story Book Cabins strives to provide each Guest with quiet enjoyment of their respective CABIN(S) and all facilities on the premises. You are responsible to observe and respect the quiet enjoyment of neighboring property. Per Village of Ruidoso Ordinance, Guests are required to observe quiet hours from 10:00 pm – 8:00 am. If noise or disturbances are addressed and continue to be a problem, you may be asked to vacate the property and forfeit the balance of your reservation. Story Book Cabins reserves the right to cancel or rescind any Guest License Agreement if it is found that the guests are conducting unlawful activities, disturbing others by playing loud music, percussion, audio, or instruments, or cause any loud or offensive noises, have made misrepresentations about the nature or size of the group or the use of the property, or if in any other way breach the Guest License Agreement.

Conduct of Children
Parents are responsible for the general conduct of their children at all times. Please be mindful of neighboring guests and keep children in the area around the cabin you have reserved. Damage to the real property or personal property at the cabin is the responsibility of the parent. Children must respect quiet enjoyment of neighbors.

Outdoor Grills
Propane gas grills are provided at all of our properties. Propane is provided for your use. If charcoal or firewood is used in our gas grills, guest will be charged a minimum of $150 for replacement of the grill. There are times when the Village of Ruidoso may prohibit use of any outdoor grilling of any kind. You may check with our office or the Village of Ruidoso for any restrictions.

Fireplaces
All of our cabins have fireplaces, some are gas and some are wood-burning. As a courtesy, firewood is provided for guest use during your stay. Guests will be charged an additional fee($minimum $50) if firewood is taken for personal use after departure. Fireplaces are not to be cleaned by guests, we will clean them upon your departure. Do not start a fire on your day of check-out and do not throw hot coals outside.

Supplies
All cabins are equipped with full kitchens with dishes, cookware, utensils, and kitchen towels. Linens such as bath towels, sheets, and blankets are provided. All cabins have Wifi and cable or satellite tv with a DVD player. A small movie library is available for check-out in our office during office hours.

Adverse Conditions
***It is the guest’s responsibility to check weather conditions and fire restrictions for our area. Refunds will not be given for adverse weather, changes in fire restriction levels, or services unavailable during your stay that are out of our control (such as temporary widespread power outages, internet outages, etc.). We will make all best efforts to provide alternative accommodations if able. Story Book Cabins always recommends that visitors to Ruidoso be prepared with either 4-wheel drive or tire chains when traveling to our area in the winter. Road conditions can be difficult when we experience winter weather. Consider buying chains before traveling to our area as they tend to sell out of tire chains quickly in the Ruidoso area during winter weather events (and keep your receipt to return them if not needed).